We aim to get your order to you as quickly as possible. We aim to ship all in stock items within 7 days of receiving your order but your order may be delayed if the item is not in stock with our suppliers. You can check the progress of your order on your order status page. Some items for example limited editions may be order specific in which case please read the delivery and shipping instructions specific to that product.
OUR REFUNDS POLICY
This page describes how we calculate refunds. Our refunds policy does not affect your statutory rights.
Some notes about refunds:
When you send your item back to us, we'll process the returned item then notify you via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase within three weeks of our receiving your return.
HOW REFUNDS ARE CALCULATED
Items returned because they are damaged, defective or incorrect.
If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us.
Items returned within the seven-day cooling off period.
By law, customers located in the European Union also have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. For more information see Your Statutory Rights.
Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item and the cost of sending the item to you as follows:
where you are returning an item that was part of a larger order, we'll refund the per-item charge for delivery that you incurred
where you are returning an entire order, we'll refund applicable per-item delivery charges and the per-delivery charge that you incurred
we will refund only standard (Airmail) postage charges for items delivered outside the UK
We will not refund the cost of delivery and other services provided to you in connection with your purchase unless you return the item to us because of an error on our part or because it is defective.
